Refund policy

Returns & Refunds

Last updated: October 25, 2026

We want you to be happy with your order. If something isn’t right, you can return most items within 30 days of delivery.

1. What can be returned

Items must be unused, unwashed and in their original packaging, with all included accessories.
Proof of purchase (order number or order confirmation) is required.
Items that arrive damaged, defective or different from what you ordered are covered — see section 3.

2. What cannot be returned

Personalized and custom-printed items — products made with your own artwork, text or device selection are produced specifically for you and cannot be resold. They are not eligible for change-of-mind returns.
Gift cards.
Items damaged by misuse, accident or normal wear after delivery.

3. Damaged, defective or incorrect items

Please contact us within 7 days of delivery at support@asusadol.com with your order number and clear photos of the item and its packaging. We will arrange a replacement or a full refund — including any shipping you paid. If a custom print does not match the design you approved, we will reprint it at no cost to you.

4. How to start a return

Email support@asusadol.com with your order number and the reason for the return. Please do not send anything back before contacting us — we will confirm eligibility and provide the return address and instructions. Approved returns must be shipped within 14 days.

5. Return shipping

If the return is due to our error (wrong, damaged or defective item), we cover return shipping. For change-of-mind returns, return shipping is the customer’s responsibility. Original shipping charges are refunded only when the return is due to our error.

For international orders, return shipping, import duties and taxes are the customer’s responsibility, and original shipping charges are non-refundable unless the return is due to our error.

6. Refunds

Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank or card issuer. A partial refund may apply if an item is returned used, damaged or missing parts.

7. Exchanges

Exchanges are subject to availability. The fastest route is to return the eligible item and place a new order — contact us first and we will help you through it.

8. Order changes and cancellations

Orders can be changed or cancelled before they enter production or dispatch. Custom items go into production quickly, so please contact us as soon as possible — once printing has started, a custom order can no longer be cancelled.

9. Late or missing deliveries

If tracking shows your parcel as delivered but you have not received it, please contact us within 7 days. We will open a carrier investigation and, where a parcel is confirmed lost, replace or refund it. For international orders, please allow up to 7 business days after dispatch for tracking to update before contacting us.