Shipping policy

Shipping

Last updated: October 25, 2026

Where we ship

We ship to the United States and to most international destinations through our cross-border shipping line. If your country is not available at checkout, contact us at support@asusadol.com and we will confirm whether we can ship there.

US-based production and fulfillment

Although our company is based in Shenzhen, China, our production, warehousing and custom-printing facilities are located in the United States, including operations in Los Angeles and New York. Every order — in-stock or personalized — is produced and dispatched from our US facility.

US orders are domestic shipments from start to finish. International orders leave our US facility through a cross-border shipping line and are delivered by the local carrier in the destination country.

Shipping cost

Shipping is a flat $4.99 on orders below $40. Orders of $40 or more ship free. The same rate applies to US and international orders. All amounts are in US dollars.

Processing time

Orders are processed and dispatched within 3 business days (Monday–Friday, excluding public holidays). This applies to in-stock and personalized/custom-printed items. If an item needs additional production time, we will contact you before dispatch.

Delivery time

United States: typically 3–5 business days after dispatch.
International: typically 7–14 business days after dispatch via our cross-border shipping line.

These are estimates, not guarantees — weather, carrier volume, customs clearance and peak seasons can add delays.

Carriers and tracking

US orders ship with a major US carrier. International orders are handed to our cross-border line and then to the local delivery carrier. A tracking link is emailed to you as soon as your order leaves our facility. Tracking can take up to 48 hours to show its first movement; international tracking may take a little longer to update after the parcel leaves the US.

Multiple shipments

If your order contains items with different production times, they may ship separately at no extra cost to you.

Address accuracy

Please check your shipping address carefully at checkout — we cannot redirect a parcel once it has shipped. If you spot an error, contact us immediately at support@asusadol.com and we will try to correct it before dispatch.

Lost or undeliverable parcels

If tracking has not updated within 5 business days of dispatch, or shows as delivered but you did not receive the parcel, contact us and we will open a carrier investigation. Parcels confirmed lost in transit will be replaced or refunded in full.

Customs and duties

US orders are produced and shipped domestically, so there are no customs forms, import duties or import taxes.

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping fee. Customs clearance can add time to the delivery estimate. If a parcel is refused or abandoned because duties or taxes were not paid, we may not be able to issue a refund.